Before you visit us, please take note of our policies so we can keep visits safe,
enjoyable and efficient for you and all of our clients.
These policies help protect our clients, patients and staff. They also help facilitate efficient visits, which minimizes your wait and allows us to offer affordable pricing.
- Proof of a current rabies vaccine is required for all patients for the safety of our staff, other clients, and general public health. Please have your current rabies certificate or medical records available. Rabies tags and vaccine reminders are not considered proof of vaccination. If your pet is not current on their rabies vaccine, we can administer at the same time as other services, if deemed appropriate by the veterinarian.
- A maximum of two pets per family are allowed per visit.
- All pets visiting for vaccines must arrive at least 1 hour before closing. Pets must arrive at least a half-hour before closing for minor illness exams.
- Dogs must be on a short leash (6-foot or less) or in a carrier. Cats must be in a carrier.
- Shopping carts are not permitted inside the clinic, and cannot be used to transport pets.
- Clients may not restrain their own pets.
- Please do not bring in female pets actively in heat or stray animals for containment (we can only scan strays for a microchip).
- Only fully vaccinated, healthy pets are allowed in the short-term holding area.
- Prescriptions must be filled by the pet owner – our staff cannot do authorizations for prescriptions submitted online or by fax. Lost prescriptions may not be replaced or will incur an additional fee.
- Full payment is due at the time of service. We accept payment by cash, debit card or credit card (Visa, MasterCard & Discover). We do not accept checks or American Express cards.
Our team deserves the right to work in an environment without bullying, threats, or aggressive behavior. Most of our clients respect this right. Those who abuse our staff or policies will not be permitted to receive service at Essentials PetCare. Thank you for your cooperation.
When NOT To Visit Us
We are here to take care of your pets and serve their basic health needs. Please understand we only want what is best for their health and since we are a limited service clinic, we need to refer out to full-service animal hospitals for issues that are beyond our scope.
We do not have the resources, equipment and supplies needed to treat all issues since we provide only basic and preventative care.
We Refer Patients To Full-Service Hospitals For:
- Any issues that may require sedation, anesthesia, same-day diagnostics, dental procedures, x-rays, ultrasound, surgery, hospitalization, or euthanasia
- Pets that have extreme behavior or social issues and can not be handled safely by our staff for examination/treatment (sedation may be necessary)
- Very severe, complicated or multiple health issues that have been untreated for months or years
- Chronic/ongoing health issues that pets have already seen a full-service veterinarian for
- Abscesses, wounds, draining hematomas, suture removal
- Ongoing monitoring or treatment for diabetes, seizures or behavior issues
- Any condition requiring a prescription for a controlled substance
Pet emergencies and indicators for needing more advanced care include, but are not limited to the below circumstances. Please do not delay treatment – seek care at a full-service hospital soon!
- Pet was hit by a car (even if they can walk and are acting normal, they need x-rays)
- Open wounds or lacerations
- Difficulty breathing, increased respiratory rate and/or effort, or heart failure
- Ingested a foreign object, hazardous material, or is experiencing an allergic reaction/rash
- Bloody diarrhea
- Pet is eating and drinking but has vomiting or diarrhea for more than 3 days
- Pet will not eat or drink AND has vomiting or diarrhea for 1 day or longer
- Dogs: persistent coughing
- Cats: persistent vomiting
For all issues listed above, we will refer you to the nearest emergency or full-service animal hospital. If you are unsure if we can see your pet based on their symptoms, please give us a call before coming in. Please note: without our doctor seeing your pet, our staff can not give medical advice via phone, email or social media. We can let you know if it sounds like an issue we may be able to help with, or if we recommend seeking treatment at a full-service hospital.