Essentials PetCare’s policies protect our clients, patients, and staff, helping facilitate efficient visits, minimize wait times, and keep prices affordable. We currently offer contact-free visits to ensure safety, while social distancing is still recommended to protect public health. As result, many of our policies changed. Please review our guidelines below to help ensure everyone’s safety.
- Please Book a Visit. While Coronavirus is still a concern, we are unable to see patients on a walk-in basis.
- Proof of a current rabies vaccine is required for all patients for the safety of our staff, other clients, and general public health. Please make your pet’s current rabies certificate or medical records available to our team prior to your visit. Rabies tags and vaccine reminders are not considered proof of vaccination. If your pet is not current on their rabies vaccine, we can administer at the same time as other services, if deemed appropriate by the veterinarian.
- Pets must be well-behaved and easily handled for treatment as we have limited staff working together.
- Email us your pet’s records at least 24 hours before your visit.
- We can only see one pet per visit, because you cannot be in the clinic to stay with your pet while the other is being examined. Only one masked adult can drop off and pick up a pet from our front door.
- You must wear a mask covering both your mouth and nose, when dropping off or picking up your pet at our front door. Note that your visit will be canceled if you are not wearing a face covering. Also remember to keep at least 6-feet distance from other people at all times.
- Dogs must be on a short, non-retractable leash (6-foot or less) or in a carrier. Cats must be in a carrier.
- Please do not bring in: coughing dogs, female pets actively in heat, or stray animals.
- Prescriptions must be filled at the Walmart Pharmacy or through our online pharmacy. We cannot generate portable (paper) prescriptions while Coronavirus is still a concern.
- Full payment is processed over the phone prior to scheduling an appointment. We accept payment by debit card or credit card (Visa, MasterCard, Discover, and American Express). We do not accept cash, checks, or CareCredit®.
Our team deserves the right to work in an environment without bullying, threats, or aggressive behavior. Most of our clients respect this right. Those who abuse our staff or policies will not be permitted to receive service at Essentials PetCare. Thank you for your cooperation.
When Not To Visit Us
We are here to take care of your pets and serve their basic health needs. Since we focus on preventative and minor illness care, we refer out to full-service animal hospitals for issues that are beyond our scope.
We Refer Patients To Full-Service Hospitals For:
- Any issues that may require sedation, anesthesia, same-day diagnostics, dental procedures, x-rays, ultrasound, surgery, hospitalization, or euthanasia
- Pets that have extreme behavior or social issues and cannot be handled safely by our staff for examination/treatment (sedation may be necessary)
- Very severe, complicated, or multiple health issues that have been untreated for months or years
- Abscesses, wounds, draining hematomas, suture removal
- Ongoing monitoring or treatment for diabetes, seizures, or behavior issues
- Any condition requiring a prescription for a controlled substance
Pet emergencies and indicators for needing more advanced care include, but are not limited to, the below circumstances. Please do not delay treatment – seek care at a full-service hospital soon!
- Pet was hit by a car (even if they can walk and are acting normal, they need x-rays)
- Open wounds or lacerations
- Difficulty breathing, increased respiratory rate and/or effort, or heart failure
- Ingested a foreign object, hazardous material, or is experiencing an allergic reaction/rash
- Pet is eating and drinking but has vomiting or diarrhea for more than 3 days
- Pet will not eat or drink AND has vomiting or diarrhea for 2 days or longer
- Dogs: persistent coughing
- Cats: persistent vomiting
For all issues listed above, we will refer you to the nearest emergency or full-service animal hospital. If you are unsure if we can see your pet based on their symptoms, please give us a call before requesting a visit. Please note that without our doctor seeing your pet, our staff cannot give medical advice via phone, email, or social media. We can let you know if it sounds like an issue we may be able to help with or if we recommend seeking treatment at a full-service hospital.