Before Visiting

Before you visit us, please take note of our policies so we can keep visits safe,
enjoyable and efficient for you and all of our clients.

Clinic Policies

  1. We need proof of a current rabies vaccine for ALL patients visiting us for a non-illness service (e.g. nail trim, heartworm test, microchip, anal gland expression) unless they are visiting for a rabies vaccine. If your pet is not current on their rabies vaccine, we can administer at the same time as other services if deemed appropriate by the veterinarian.

    For the safety of our staff, other clients and general public health, we require ALL patients to be current on rabies vaccine. *Please bring your most recent vaccine records if available, or request they be emailed or faxed to us from where they were last given.

  2. We have a 2 pet limit per family, per visit. We can not accommodate more than 2 pets in an exam room and it adds to your wait time and the wait time of others.

  3. ALL dogs must be on a short leash (under 6ft) or in a carrier at all times, except during exam. Customers must be able to control their own pets at all times without assistance. Please ensure collars fit properly and will not slip off.

  4. ALL cats must be in a carrier at all times, except during exam (we do not treat feral cats).

  5. Grocery carts are not permitted inside clinic, nor can they be used to transport pets.

  6. Clients may NOT restrain their own pets.

  7. Only fully vaccinated, healthy pets can use our holding area and they must be approved by the veterinarian on duty. To protect all of our patients, we must have current and complete vaccine records on file for pets who wish to use this service. For the safety of puppies and kittens or adult dogs and cats who are overdue on vaccines, they can only use the holding area 3 weeks after their final vaccine series.

  8. Nail trims: For the safety of our staff, pets must be well-behaved and easily handled for nail trims.

  9. Do not bring in female pets who are actively in heat.

  10. Do not bring in lost/stray pets for services or containment (we can only scan them to see if they have a microchip).

  11. Full payment is due at the time services are rendered. We do not offer payment plans, CareCredit, or accept checks. For your convenience, we accept payment by cash, debit card or credit card (Visa, MasterCard & Discover).

  12. It is the responsibility of the pet owner to fill their pet’s prescriptions. Since we give portable prescriptions, you need to deliver the actual prescription to a retail pharmacy, or mail the actual prescription to an online pharmacy. Please note our staff can NOT do authorizations for prescriptions submitted online or by fax (we can not authorize a 2nd prescription).

  13. *Do Not Lose Your Prescriptions! They may NOT be replaced, or there will be a fee to generate a replacement.

When NOT To Visit Us

We are here to take care of your pets and serve their basic health needs. Please understand we only want what is best for their health and since we are a limited service clinic, we need to refer out to full-service animal hospitals for issues that are beyond our scope.

We do not have the resources, equipment and supplies needed to treat all issues since we provide only basic and preventative care.

We Refer Patients To Full-Service Hospitals For:

  • Any issues that may require sedation, anesthesia, same-day diagnostics, dental procedures, x-rays, ultrasound, surgery, hospitalization, or euthanasia
  • Pets that have extreme behavior or social issues and can not be handled safely by our staff for examination/treatment (sedation may be necessary)
  • Very severe, complicated or multiple health issues that have been untreated for months or years
  • Chronic/ongoing health issues that pets have already seen a full-service veterinarian for
  • Abscesses, wounds, draining hematomas, suture removal
  • Ongoing monitoring or treatment for diabetes, seizures or behavior issues
  • Any condition requiring a prescription for a controlled substance

Emergency/Critical Care:

Pet emergencies and indicators for needing more advanced care include, but are not limited to the below circumstances. Please do not delay treatment – seek care at a full-service hospital soon!

  • Pet was hit by a car (even if they can walk and are acting normal, they need x-rays)
  • Open wounds or lacerations
  • Difficulty breathing, increased respiratory rate and/or effort, or heart failure
  • Ingested a foreign object, hazardous material, or is experiencing an allergic reaction/rash
  • Seizures
  • Bloody diarrhea
  • Pet is eating and drinking but has vomiting or diarrhea for more than 3 days
  • Pet will not eat or drink AND has vomiting or diarrhea for 1 day or longer
  • Dogs: persistent coughing
  • Cats: persistent vomiting

For all issues listed above, we will refer you to the nearest emergency or full-service animal hospital. If you are unsure if we can see your pet based on their symptoms, please give us a call before coming in. Please note: without our doctor seeing your pet, our staff can not give medical advice via phone, email or social media. We can let you know if it sounds like an issue we may be able to help with, or if we recommend seeking treatment at a full-service hospital.