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FAQs

What are your prices?
  • See our services and prices here and take advantage of bundled service savings, no hidden fees, and a doctor’s exam with vaccine and minor illness packages.
How do I check in?
How does the check in process work?
  • First, check in on our website or by calling 833-372-3279 to save your place in line. Then, you will receive a text message with your approximate wait time. Make plans to be at the clinic accordingly. Text us back once you arrive in the parking lot and wait in your car. We will text letting you know when it is your turn. Then have your pet on a leash or in a carrier, grab any necessary records, and make your way into the clinic. Keep an eye on the wait time, because if you arrive late, you will lose your place in line.
Why do I have to check in?
  • Check-in helps us manage the number of clients inside of the clinic and reduce client waiting time. When you check in, you will know the estimated time until your pet can be seen, so you can manage your time accordingly and avoid a long wait at the clinic.
How do I book a visit?
  • We offer same-day visits and do not schedule visits in advance. Simply check in when you’re ready to visit to hold the next place in line.
Do you take walk-ins?
  • While walk-ins can at times be accommodated at some clinics, we strongly encourage clients to check in before visiting to make sure we can see your pet that day and avoid long wait times.
How much is the visit fee?
  • We do not charge a separate visit fee. A doctor’s exam is included with our vaccine and minor illness packages. See our services and prices here and take advantage of bundled service savings.
How can I speak with the clinic or doctor directly?
  • Call your local clinic number or our Client Care line at 833-372-3279. Our team will review your pet’s records and ensure that your questions are answered.

What do I need to do to prep for my visit?

  • Dogs must visit on a leash or in a carrier and cats must visit in a carrier. Please bring your pet's most recent records, if any, including their most recent rabies certificate. If your dog is visiting for a heartworm test, please bring your pet's heartworm test results and proof of heartworm preventative purchases within the past 6 months or year. Please plan to arrive at least 1 hour before closing for vaccines and at least 30 minutes before closing for minor illness packages. Please check in when you're ready to visit and bring a mask.
Do you take in stray pets?
  • We do not offer kennel services, but you are welcome to bring the stray pet in for us to scan for a microchip. If bringing a dog, please use a carrier or leash. Cats should be in a carrier. If a microchip is found, we’ll collect your contact information so that the microchip company can coordinate reuniting the pet with its family.

Is there an Essentials PetCare clinic near me?
  • It is easy to find your closest Essentials PetCare clinic. Simply use the locator tool on our Locations Page or call our Client Care line at 833-372-3279. Remember that our clinics are always located inside Walmart, with a separate exterior entrance.
What are your hours?
  • Hours may vary by location. Please see your Clinic Page for the schedule.

Where can I find the clinic address?

  • Please visit your Clinic Page for the respective address. Our clinics are always located inside Walmart, with a separate exterior entrance.
Where is the door to the clinic located?
  • Look for our Essentials PetCare signage at the front of your local Walmart. You can come in via our separate exterior entrance.

Where can I find more information about EPC²?
How can I request more information about opening an EPC² Satellite Clinic?

I have a request regarding my EPC² Satellite Clinic, who should I contact?

Why do I need to wait in my car?

  • Waiting in your car helps us manage the number of clients inside of the clinic at once. We will let you know as soon as we are ready for you and your pet. Our Port Richey, FL, clinic has a lobby that is able to accommodate guests while they wait, as needed.
Does my pet need a leash or carrier?
  • Yes, your pet must be in a carrier or dogs may be on a short, non-retractable leash, 6-foot or less.
Does my pet need a muzzle?
  • If your pet needs a muzzle, we recommend the use of a basket muzzle. You should bring the muzzle and put it on your pet, just before coming in. During warm months, please visit in the morning, if possible, because it is cooler for your muzzled pet.

Can you fill my prescription from another veterinarian?
  • No, we do not stock medications within our clinics.
Do I have to fill my pet’s prescription at the Walmart Pharmacy?
  • Our clients receive portable (paper) prescriptions that they can fill at the pharmacy of their choice.
Do you work with any online pharmacy?
  • Our clients receive portable (paper) prescriptions that must be filled by the pet owner – we cannot authorize prescriptions submitted online or by fax. Alternatively, you can elect to fill your prescription with our online pharmacy.
How can I renew my pet’s prescription?
  • If your pet needs a prescription renewal, please make plans to visit for the services your pet is due for.
What should I do if I lost my pet’s paper prescription?
  • Lost prescriptions may not be replaced or will incur an additional fee. Please call our Client Care line at 833-372-3279 to determine if your pet would qualify for a duplicate prescription.
Why was my pet given heartworm prescription for 6 months only?
  • We follow the most current heartworm testing recommendations. Heartworms take about 6 months to develop to a stage that is detectable on a test. A dog that does not have proof of consistent heartworm prevention purchased since their last negative heartworm test must be retested in 6 months to ensure the pet is negative. This is important because it can harm the pet to take heartworm prevention if already infected. For more information on heartworm, visit capcvet.com or heartwormsociety.org.

Can I use the rabies tag on my dog's collar as proof of rabies?
  • No, our team needs to see your pet’s rabies certificate or medical record with the complete information about the rabies vaccine administered. If you do not have your pet’s rabies vaccine record, your pet can be vaccinated at the time of their visit.
How do I get my rabies tag?
  • Please check the rules for your local county.
How much is the rabies vaccine?
  • See our prices on our Services Page. A doctor’s exam is included in the price of our vaccine packages.
Why didn't I receive a rabies tag when my pet received a rabies vaccine?
  • Please contact your county for instructions on how to receive a rabies tag.
Will you sign a document for my apartment/housing complex?
  • No, we can only provide you with your pet’s vaccine and medical records.

How can I access the pet portal?
  • Please follow the instructions on our Pet Portal.
How can I get my pet’s records?

Do you offer spay/neuter, dental cleaning, or other services requiring sedation?
  • Our clinics offer preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer surgical procedures like spay/neuter or dental cleaning. However, full-service hospitals may require your pet to be up-to-date on vaccines and may require bloodwork prior to his/her procedure, which we would be happy to provide. We recommend asking the hospital what bloodwork is needed for your pet’s procedure prior to visiting us.
Do you perform bloodwork?
  • Yes, we offer a basic bloodwork panel, comprehensive bloodwork, and urinalysis.
Do you sedate aggressive pets for care?
  • No, if your pet displays aggressive behavior, we recommend the services of a full-service hospital to provide the necessary sedation for proper care.
Do you provide euthanasia?
  • We are sorry that the time has come for you to consider euthanasia for your pet. Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer euthanasia. Please reach out to a full-service veterinary hospital.
Do you see exotic pets or large animals?
  • Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams for cats and dogs. Please reach out to a veterinarian who specializes in your pet’s species.
Do you see pets with cancer, diabetes, or another chronic disease?
  • Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We are unable to treat pets with a chronic disease like cancer or diabetes. Please reach out to a full-service veterinary hospital for chronic illnesses.
Do you take x-rays?
  • Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer x-rays or other diagnostic imaging, so we recommend reaching out to a full-service veterinary hospital.

Can I board my pet at Essentials PetCare?
  • Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer kennel or boarding services. However, most boarding facilities will require your pet to be up-to-date on vaccines prior to his/her stay, which we would be happy to provide.
Do you provide a Health Certificate for travel?
  • Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer Health Certificate for travel. However, most travel companies will require your pet to be up-to-date on vaccines prior to his/her travel, which we would be happy to provide.
What do I need in order to travel out of state/country with my pet?
  • Please contact the travel company(s) you are using. Most travel companies will require your pet to be up-to-date on vaccines prior to his/her travel, which we would be happy to provide.

Do you offer financing?
  • We allow qualifying clients to pay over time for purchases of $150 or more through Affirm.
Do you accept CareCredit?
  • We do not accept Care Credit, but our prices are very affordable and transparent. We also offer financing options that would allow qualifying clients to pay over time for purchases of $150 or more through Affirm.

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