FAQs

• See our services and prices here and take advantage of bundled service savings, no hidden fees, and a doctor’s exam with vaccine and minor illness packages.

• Follow the simple steps on our Check-in Page when you’re ready to visit.

• First, check in on our website, then you will receive a text message with your approximate wait time. Make plans to be at the clinic accordingly. Make sure your pet is on a leash or in a carrier and grab any necessary records. You are welcome to wait in our lobby, or you can text us back once you arrive in the parking lot if you choose to wait in your car. We'll let you know when it's your turn. Keep an eye on the wait time, because if you arrive late, you will lose your place in line.

• Check-in helps us manage the number of clients inside of the clinic and reduce client waiting time. When you check in, you will know the estimated time until your pet can be seen, so you can manage your time accordingly and avoid a long wait at the clinic.

• We offer same-day visits and do not schedule visits in advance. Simply check in when you’re ready to visit to hold the next place in line.

• While walk-ins can at times be accommodated at some clinics, we strongly encourage clients to check in before visiting to make sure we can see your pet that day and avoid long wait times.

• We do not charge a separate visit fee. A doctor’s exam is included with our vaccine and minor illness packages. See our services and prices here and take advantage of bundled service savings.

• Call your local clinic number. Our team will review your pet’s records and ensure that your questions are answered.

What do I need to do to prep for my visit?

• Dogs must visit on a leash or in a carrier and cats must visit in a carrier. Please bring your pet's most recent records, if any, including their most recent rabies certificate. If your dog is visiting for a heartworm test, please bring your pet's heartworm test results and proof of heartworm preventative purchases within the past 6 months or year. Please plan to arrive at least 1 hour before closing for vaccines and at least 30 minutes before closing for minor illness packages. Please check in when you're ready to visit.

• We do not offer kennel services, but you are welcome to bring the stray pet in for us to scan for a microchip. If bringing a dog, please use a carrier or leash. Cats should be in a carrier. If a microchip is found, we’ll collect your contact information so that the microchip company can coordinate reuniting the pet with its family.

• Please visit your Clinic Page for your clinic's address and hours. Our clinics are always located inside Walmart, with a separate exterior entrance.

• Look for our Essentials PetCare signage at the front of your local Walmart. You can come in via our separate exterior entrance.

• Please visit our EPC² Partner Clinics page. Feel free to schedule a call to have all your questions answered.

• Please send an inquiry through our site or schedule a call to speak with a senior executive on our team.

I have a request regarding my EPC² Satellite Clinic, who should I contact?

• Please send your request to epc2@essentialspetcare.com and the appropriate team member will get in touch with you.

• Yes, your pet must be in a carrier or dogs may be on a short, non-retractable leash, 6-foot or less.

• If your pet needs a muzzle, we recommend the use of a basket muzzle. You should bring the muzzle and put it on your pet, just before coming in. During warm months, please visit in the morning, if possible, because it is cooler for your muzzled pet.

• No, we do not stock medications within our clinics.

• Our clients receive portable (paper) prescriptions that they can fill at the pharmacy of their choice.

• Our clients receive portable (paper) prescriptions that must be filled by the pet owner – we cannot authorize prescriptions submitted online or by fax. Alternatively, you can elect to fill your prescription with our online pharmacy.

• If your pet needs a prescription renewal, please make plans to visit for the services your pet is due for.

• Lost prescriptions may not be replaced or will incur an additional fee. Please send us an email to determine if your pet would qualify for a duplicate prescription.

• We follow the most current heartworm testing recommendations. Heartworms take about 6 months to develop to a stage that is detectable on a test. A dog that does not have proof of consistent heartworm prevention purchased since their last negative heartworm test must be retested in 6 months to ensure the pet is negative. This is important because it can harm the pet to take heartworm prevention if already infected. For more information on heartworm, visit capcvet.com or heartwormsociety.org.

• No, our team needs to see your pet’s rabies certificate or medical record with the complete information about the rabies vaccine administered. If you do not have your pet’s rabies vaccine record, your pet can be vaccinated at the time of their visit.

• Please check the rules for your local county.

• See our prices on our Services Page. A doctor’s exam is included in the price of our vaccine packages.

• Please contact your county for instructions on how to receive a rabies tag.

• No, we can only provide you with your pet’s vaccine and medical records.

• Please follow the instructions on our Pet Portal.

• You can easily access your pet’s vaccination records 24/7 via our Pet Portal, or request your pet’s records on our website.

• Our clinics offer preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer surgical procedures like spay/neuter or dental cleaning. However, full-service hospitals may require your pet to be up-to-date on vaccines and may require bloodwork prior to his/her procedure, which we would be happy to provide. We recommend asking the hospital what bloodwork is needed for your pet’s procedure prior to visiting us.

• Yes, we offer a basic bloodwork panel, comprehensive bloodwork, and urinalysis.

• No, if your pet displays aggressive behavior, we recommend the services of a full-service hospital to provide the necessary sedation for proper care.

• We are sorry that the time has come for you to consider euthanasia for your pet. Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer euthanasia. Please reach out to a full-service veterinary hospital.

• Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams for cats and dogs. Please reach out to a veterinarian who specializes in your pet’s species.

• Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We are unable to treat pets with a chronic disease like cancer or diabetes. Please reach out to a full-service veterinary hospital for chronic illnesses.

• Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer x-rays or other diagnostic imaging, so we recommend reaching out to a full-service veterinary hospital.

• Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer kennel or boarding services. However, most boarding facilities will require your pet to be up-to-date on vaccines prior to his/her stay, which we would be happy to provide.

• Our clinics provide preventative care, including vaccines, routine lab tests, and minor illness exams. We do not offer Health Certificate for travel. However, most travel companies will require your pet to be up-to-date on vaccines prior to his/her travel, which we would be happy to provide.

• Please contact the travel company(s) you are using. Most travel companies will require your pet to be up-to-date on vaccines prior to his/her travel, which we would be happy to provide.

• We do not accept Care Credit, but our prices are very affordable and transparent.